Shipping policy
We are committed to providing you with a seamless shopping experience. While we strive for timely deliveries, we cannot guarantee specific delivery times as the timeframe is dependent on external third party shipping provider that we use.
Shipping timeframes
Within Australia: Allow 3-10 business days for standard shipping.
International: Allow 10-21 business days for standard shipping. Note - this doesn't include delays caused by shipping or customs clearance.
Customs clearance and import duties
For international deliveries, the buyer is responsible for any duties, taxes and expenses associated with importing products. These fees are the sole responsibility of the buyer.
Processing time
Processing time is listed in the product description. For custom event orders, we will advise you of our availability to create your florals and ship out your order well in advance to ensure your items arrive in time for your event. Please reach out if your order is urgent.
Order tracking
Once your order has shipped, you will receive an email with tracking information so you can monitor your package's progress.
Delivery issues
Poppy Fare is not responsible for shipping delays caused by customs or postal services. Shipping times may exceed the estimate timeframe due to factors outside our control.
As the shipping providers are a third party service, we are unable to refund your order if your items do not arrive in time. When you order from us, please bear in mind the processing and shipping timeframes.
Poppy Fare is not responsible for any delays or missing items if the wrong address is provided. We will endeavour to correct the address however cannot guarantee return or change of address as this is out of our control.
Poppy Fare is not responsible for any lost or stolen items during shipping. If a package is lost or stolen during shipment, a claim needs to be filed with the shipping service provider. If the tracking number shows that a package has been delivered and the customer is unable to locate it, the buyer is to contact the shipping provider for assistance.